Returns Policy

Returns Policy

RETURNS - All returns for whatever reasons must be authorised. We will require the original invoice/receipt or copy thereof as proof of purchase. Please remember that when you sign for goods to check that the packaging is intact and sealed/unopened. Any goods/delivery query/shortage or fault must be notified.

FAULTY RETURNS - Faulty goods. If there is a fault with any of the goods you purchase please let us know within 14 days of receiving your goods.

NON-FAULTY RETURNS/RIGHT TO CANCEL/COOLING OFF PERIOD There is a cooling off period of 7 days during which you have the right to cancel. You must provide notice of cancellation by contacting us by email or phone. This needs be done within 7 days of receiving the order. Ancient Warrior complies with current legislation with regards to returns, specifically The Customer Protection (Distant Selling) Regulations 2000. i.e. you have the right to return the goods for a refund.

OTHER RETURNS - Goods returned without authorisation will be refused.