Solace Mug | Anne Stokes
Here at Ancient Warrior we expect for shipping to take between 3-7 working days (Monday-Friday) from when the order is placed.
Free Shipping On All Orders Over £200
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
As you may understand this can take longer and if so please don't hesitate to contact us.
Returns, Refunds & Damaged Items
Returns
We offer a 14-day return policy from the date you receive your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with any tags and original packaging
- Accompanied by proof of purchase
Before sending anything back, please email hello@ancientwarrior.co.uk to request a return. Returns sent without prior authorisation cannot be accepted.
Return Address:
Ancient Warrior – Returns
Units 3 & 4, St Thomas Hospital
Scarborough
YO11 1PB
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you've received the wrong product, contact us immediately at hello@ancientwarrior.co.uk with your order number and photos where possible. We'll resolve the issue as quickly as we can.
Non-Returnable Items
The following items cannot be returned:
- Personalised or custom-made products
- Perishable goods
- Personal care items
- Hazardous materials
- Sale items
- Gift cards
Exchanges
If you'd like a different item, simply request a return for the original product and place a new order.
Refunds
Once we've received and inspected your return, we'll let you know if your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, although your bank may take additional time to process the payment.
If you have any questions, we're always happy to help:
